As a Senior Client Consultant at IBM for 14 years, I consistently received high scores on the Client Satisfaction Assessment Program as well as multiple consecutive years of IBM's highest evaluation ratings. My role included managing the largest financial global client account, where I achieved a 35% reduction in service requests by implementing standardized operational processes. I also resolved team delivery issues by creating standard processes across dispersed teams, improving service delivery and client communication.

One of my key strengths is leadership, which resulted in a 0% team attrition rate and improved team collaboration. I reviewed candidate resumes, conducted interviews, and identified and hired contractors to work remotely. Additionally, I mentored remote team members, addressed their concerns, and provided support and training to improve their performance. I also achieved a 20% reduction in the time required for management review and approval of processes.

As a certified Project Management Professional (PMP) and ITIL V3 Foundations professional, with a Postgraduate Certificate in Information Systems and Telecommunications Management and a BS in Speech Communication, I possess extensive experience in program execution, project planning, team training, and action planning. I excel at process improvement, customer satisfaction, and management support, and have a proven track record of delivering projects on time and within budget.

In my retirement I enjoy day trading, travel, pickleball, volunteering in non-profits and working out at 9Round and Planet Fitness.